Echo is a customer feedback platform of Swisscom AG. The aim of Echo is to collect, process and evaluate (Sentiment Analysis System - NLP) customer feedback from various channels and touchpoints of Swisscom AG and to visualise it at a glance and make it accessible to every Swisscom employee.

What we did

  • Process design
  • Architecture
  • Development (Frontend / Backend)

Technologies we used

  • Apache Solr integration
  • Web application with AngularJS
  • Single-Sign-On (AD)
  • Java EE Servlet Container


Tell us your vision.
shiftcode GmbH
Lättichstrasse 1
6340  Baar