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Third Level Support
“Those who do not contribute to the solution are part of the problem.”
In the depth of the Internet in a forum post with the goal of clarifying the different IT support levels is written: Level 3: It now takes over 17 years for the support team to solve the problem. We guarantee you that it will take much less time with us. We have the expertise to answer technical questions, tackle problems and develop efficient solutions.
“Planning requires a great deal of individual information.”
We show you modern possibilities to record support tickets and detailed error descriptions, train you regarding the level of detail and classification. As the highest escalation level of your support organization, we jointly ensure functioning solutions developed by us and satisfied customers.